FlowPilot
§ Case studies

Real projects.
Real outcomes.

We ship software that moves a business metric. Here's a sampling of recent work — anonymized where required by NDA.

Case #01
BFSI · Contact Center

Real-Time Agent Assist for a BFSI Contact Center

500 agents · 5 campaigns · powered by FlowPilot
15–20%
AHT reduction
95%+
Compliance score
8–12%
FCR improvement
100%
Calls scored (vs. 2% before)
The problem

A 500-agent BFSI operation was losing margin to inconsistent agent behavior, compliance misses, and 9-minute average handle time. Supervisors were drowning in random call sampling.

Our approach

We shipped a real-time agent assist platform with live transcription, next-best-action suggestions grounded in product knowledge, and supervisor compliance scoring across 100% of calls (not samples).

What we shipped
  • Live transcription and intent detection pipeline
  • Agent copilot with retrieval-grounded suggestions
  • 100% call compliance scoring (CallMiner-style)
  • Supervisor dashboards and alerting
  • Role-based access, audit log, and SOC2-ready architecture
Timeline — 14 weeks from kickoff to GA across 5 campaigns.
Case #02
Logistics · Freight forwarder

Shipping Technology Transformation

7 tools → 1 platform · powered by FlowFreight
40%
Fewer back-office hours
3 → 1
Vendor consolidation
Days → Hrs
Dispute resolution
6 weeks
To first production rollout
The problem

A freight forwarder was running operations across 7 disconnected tools — a shipment tracker, a POD app, 3 spreadsheets, email for disputes, and a legacy TMS. Dispute resolution took days.

Our approach

We consolidated the stack into FlowFreight — our own operations control tower for freight forwarders and shipping organisations — with carrier-agnostic shipment visibility, digital POD workflows, and dispute workflows that cut cycle time by an order of magnitude.

What we shipped
  • Unified operations dashboard
  • End-to-end shipment visibility (multi-carrier)
  • Digital POD and exception workflows (driver mobile)
  • Dispute & claims management
  • KPI dashboards for ops leadership
Timeline — 16 weeks to full migration · still in production.

Want to be our next case study?

We're selective about who we work with. Tell us the problem — we'll tell you honestly if we can move the needle.